Website Live Chat Support: After logging into your intbuyer member account, a persistent real-time text chat popup will appear in the bottom-right corner of every page. You may communicate instantly with support agents regarding product sizing, fabric details, logistics tracking, return/exchange applications, defective merchandise claims and all general order inquiries.

Official Dedicated Customer Service Email: llea.dubois@intbuyer.com. This mailbox accepts image attachments, video evidence and order documentation, making it ideal for submitting formal return applications, damaged product proof materials and written correspondence for complex order disputes. All emails are reviewed and responded to by dedicated specialized after-sales agents.

Company Entity: ELOWEN BLOOM LLC Business Address: 3600 W GRANT LINE RD 416, TRACY, CA 95304, United States Phone: +1 8064457297 Official Email: llea.dubois@intbuyer.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Local Time)

General inquiries submitted during official working hours typically receive a reply within dozens of minutes. All chat messages and emails received outside working hours, on weekends or public holidays will be queued and processed sequentially at the start of the next business day. Complex after-sales reviews, refund verifications and multi-step claim investigations will require extended handling time accordingly.

During regional statutory public holidays, customer support staffing will be reduced, which may cause longer response delays for inquiries and after-sales reviews. We recommend submitting non-urgent requests outside holiday periods for faster resolution.

Our support team can assist with all requests including product fabric & sizing consultations, stock availability checks, credit card payment error resolution, logistics parcel tracking & delivery issues, 30-day return and exchange application guidance, replacement procedures for defective merchandise, account registration & login troubleshooting, personal privacy information modification, full policy clause interpretation, brand partnership proposals and promotional event inquiries.

Always include your unique order number when contacting support via live chat or email, and provide a clear, concise description of your issue. Attach complete photographic supporting evidence for defective goods, mis-shipment and damage claims to help our agents verify your order rapidly and shorten processing time. Repeated spam messages, harassing communications and irrelevant advertising content sent to support channels will not receive a response.

Company Name: ELOWEN BLOOM LLC Business Address: 3600 W GRANT LINE RD 416, TRACY, CA 95304 Phone: +1 8064457297 Email: llea.dubois@intbuyer.com Business Hours: Monday to Friday: 9:00 AM – 5:00 PM