Refund policy

1 Core After-Sales Timeframe


All apparel and accessory merchandise purchased via the official intbuyer website carry a unified after-sales validity window of 30 calendar days starting on the exact date the customer’s parcel is marked as delivered by the logistics carrier’s tracking system. For multi-parcel split shipments, the 30-day period commences on the delivery date of the last arriving package. All return, exchange and damage compensation requests submitted after the 30-day deadline will be rejected unconditionally, regardless of reasoning.

2 Eligibility Standards for Returns & Exchanges


Items submitted for return or exchange must satisfy all the following criteria simultaneously; otherwise our warehouse reserves the right to refuse returned parcels and deny all refund or exchange requests:

  1. Merchandise must remain unworn, unwashed, unironed, free of stains, snags, scratches or foreign odors, with no evidence of customer alterations, cutting or printed design modification.
  2. Original brand hang tags, security lock tags, matching packaging pouches, accessory pieces and delivery invoices must remain fully intact and attached; missing, removed or damaged tags invalidate return eligibility.
  3. Products must be repackaged in their original factory packaging with complete protective cushioning materials to prevent secondary transit damage during return shipping.
  4. Underwear, intimate leggings, swimwear, hosiery and other close-fitting personal hygiene items cannot be returned or exchanged once opened in the absence of manufacturing defects, in compliance with global public health standards. Custom printed, altered-size and limited-edition collaborative merchandise are excluded from free voluntary returns and exchanges unless factory production flaws exist.

3 Full Return Process & Refund Processing Timeline


Step-by-Step Return Procedure


  1. Within the 30-day after-sales window after parcel delivery, log into your website member account, access the after-sales request portal, select the corresponding order, submit a formal return application, state your return reasoning and list all items being returned, and upload supporting product photographs for review. You may also submit return requests manually by sending an email to our customer service team.
  2. Customer support will review your return application within 1–3 business days. Upon approval, an email containing your designated return warehouse address, printable return shipping labels and complete repacking instructions will be sent to your registered mailbox.
  3. You must independently contact a logistics carrier to package and ship your returned goods. Forward the tracking number of your return shipment back to customer service for filing and retain your physical shipping receipt as official proof of dispatch.
  4. Once our overseas warehouse receives your returned parcel, our quality inspection team will manually verify the condition of your merchandise. Refund processing will only commence once full compliance with return standards is confirmed.

Refund Processing Duration


After our warehouse inspects and approves your returned items, full refunds will be initiated within 3–7 business days and remitted back to the original credit card used for your order. Credit card banks impose separate settlement delays; actual funds may reflect in your bank account 7–15 business days after refund issuance. All original credit card transaction fees are non-refundable. If returned goods display wear, missing tags or wash damage, our warehouse will take photographic evidence and ship the parcel back to you without issuing any refund.

4 Complete Exchange Guidelines (Exchange Service Available)


  1. Exchange Scope Limitations: Exchanges are only permitted for alternate sizes or official alternate colorways of the identical product style. Cross-style, cross-collection and cross-category exchanges are not supported. The desired replacement item must show active in-stock inventory at the time of exchange application; if the requested variant is sold out, you may convert your exchange request to a full return and re-place a new order separately.
  2. Exchange Application Process: Submit your exchange request via your account after-sales portal or customer service email within the 30-day after-sales period, including your original order number and the specific size/color you wish to exchange for. Our team will verify inventory availability and issue return shipping address guidance upon confirmation.
  3. Ship your original merchandise back to our warehouse for inspection. Once our facility confirms the returned product is undamaged and unused, your replacement item will be packed and shipped immediately, with a new tracking number emailed to your registered address. All shipping fees for returned original goods and replacement reshipments will be allocated according to the cost liability rules outlined within this policy.
  4. One complimentary exchange request is permitted per single order. All round-trip shipping costs for second and subsequent exchange requests under the same order shall be covered entirely by the customer.

5 Procedures for Damaged or Defective Goods Upon Receipt


If you receive parcels with compromised outer packaging, factory production defects, incomplete stitching, fabric tears, mis-shipped/missing merchandise or absent matching accessories due to manufacturing errors or transit damage, follow the standardized resolution process below:

  1. Contact customer support within 48 hours of delivery and submit complete photographic and video evidence including full outer packaging shots, close-ups of all damaged or defective areas and full documentation of all items inside your shipment for official filing. Claims for transit or factory damage will not be accepted if supporting evidence is submitted more than 48 hours after delivery.
  2. Two resolution options are available for your selection:

    Option One – Complimentary Exchange: Return all damaged merchandise to our warehouse at zero cost to you. All round-trip logistics shipping fees will be fully covered by intbuyer. Our facility will ship a brand-new undamaged replacement immediately after receiving and processing your defective goods.

    Option Two – Full Product Refund: Opt out of exchange service and return all defective merchandise to receive a full monetary refund credited back to your original credit card, with all return shipping expenses covered by the brand. Partial proportional monetary compensation may be negotiated if you elect to retain the defective product; full refunds will not be approved under this circumstance.
  3. Damage caused by improper customer wear, washing or storage is not classified as factory or transit damage. Complimentary after-sales support does not apply, and all round-trip shipping fees for returns/exchanges will be the customer’s sole responsibility.

6 Clear Allocation of Return Shipping Cost Responsibility


  1. Voluntary customer-initiated returns or exchanges (reasons including personal dislike of style, incorrect self-selected sizing, unmet color expectations, unsatisfactory silhouette or general change of purchase mind): All round-trip logistics shipping fees shall be fully borne by the customer, with no shipping subsidies or reimbursement offered by intbuyer.
  2. Brand-liable after-sales scenarios (factory manufacturing defects, stitching flaws, mis-shipped/missing goods, transit-damaged parcels, defective merchandise received): All shipping fees associated with returning defective items and reshipping replacements will be fully covered by intbuyer. Customer support will provide dedicated zero-cost return shipping instructions upon claim approval.
  3. All shipping expenses for voluntary returns/exchanges of intimate hygiene apparel and custom merchandise without verified factory defects shall be paid by the customer, and our warehouse retains the authority to reject receipt of such returned parcels.